ChrisML
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March 04, 2014, 02:51:21 PM

Just got some great news. Got a refund from €8560,- by a broker. I've lost this 2 weeks ago by trading MTgox, seems my stop loss didnt work out by the cause of a maintenance, and it wasnt my fault afterall.

Thats super lucky, who were you trading with ?

Can feel a mini choo-choo brewing.

Plus500.

It wasnt really "lucky". It was meant to be solved like this. First I thought It was my own fault, but when I looked at my trading history it didnt even show up. That got me triggered on contacting support.
At the time I put in a stop loss, like everyone does. It didnt work cause it was stuck at a price of $284 for several days, whilst BTC went up and down like crazy. I want even able to close my position manually.

When they didnt respond to my email with all the details, trading history, print screens... I've contacted the FCA(Financial Conduct Authority). I then send a email again to plus500 with this update. 10 hours later they have deposited the amount and send me an e-mail with an apology.